Our policy was last reviewed and updated on: 05/01/2022
At PartnerSPEAK, we value and respect the important of protecting your privacy and your personal information. PartnerSPEAK is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations.
What is personal information?
"Personal information" means any information or opinion, whether true of not, and wether recorded in a material form or not, about an identified individual or an inidividual who is reasonably identifiable. In general terms, this includes information or an opinion that personaly identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
Below are some examples of personal information we commonly collect:
- Contact details, such as email, address and phone number
- Place of work
- Areas of our work you're interested in
- Information required as part of a recruitment or volunteering process
- Bank account details
- Communication preferences
- Statistical information regarding the use of our websites, including websites users' IP addresses and the dates and times of visits
How do we collect your personal information?
- Online activity by visitors to our website or their use of social media
- Interacting with us in person, on the phone or online
- Requests for services or attending a PartnerSPEAK event in person or online
- Requests for brochures, or to be contact for further information about our services
- Subscribing to our mailing lists
- Employment and volunteering applications
- Responses to surveys or research conducted by us on our behalf
- The PartnerSPEAK Peer Support online forum
Under certain circumstances, PartnerSPEAK may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, religious or philosophical beliefs, memberships of professional bodies, sexual preferences, criminal records and health information.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious or imminent threat to life or health, or as otherwise required or authorised by law, and we tak appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym.
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from government bodies or other agencies that may refer you to us. We collect your personal information from these third parties so that we can provide services to you, or we can improve our overall services delivery.
How do we use your personal information?
We use your personal information for many purposes in connection with our functions and activities, including the following purposes:
- Provide you with information or services that you request from us
- Continuously improve the quality of your service experience and our service offering
- Internal administrative and compliance purposes
- Marketing and research purposes
Disclosure of personal information to third parties
We my disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- Our third party service providers (for example, our IT providers)
- Our marketing providers
- Our professional services advisors
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
- You have given us your consent to disclose personal information to that third party, or
- We reasonably believe that:
○ The overseas recipient is subject to a law of binding scheme that is, overall substantially similar, and
○ The law or binding scheme can be enforced, or
○ The disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
PartnerSPEAK will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- Having a robust security of our premises and databases
- Taking measures to restrict access to only personnel who need that personal information to effectively to provide services to you
- Having technological measures in place
Our website uses web analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events tat we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to unsubscribe set out in relevant communication / contacting us using the details set out in the "How to contact us" section below.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertisiting, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
How to access and correct your personal information
PartnerSPEAK will endeavor to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make the request by contacting us and we will usually respond within 10 days.
Links to third party sites
PartnerSPEAK's website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We will make no representation or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party or website. Third party providers / websites are respsonible for informing you about their own privacy practices and we encourage you to read their provacy policies.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Post: 15 Pax Parade, Curlewis, VIC 3222
Inquiries and complaints
For more information or complaints about how PartnerSPEAK handles, processes and manages your personal information, please contact us.
If you've made a complaint, we will acknowledge that your complaint has been received and action it as soon as possible. In Australia, if we fail to respond to your complaint within 30 days of receiving it in writing or if you have the right, depending on the jurisdiction, to make a complaint to the Privacy Commissioner at any time, though the Privacy Commissioner may refer you back to us if you did not make the complaint to us in the first instance.